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FrancoAngeli Journals

Materiali per la ricerca e l'approfondimento

No. 125 (2023)

Quality, safety of care and risk management: The model of the Azienda USL Toscana Sud Est

DOI
https://doi.org/10.3280/mesa2023-125oa16864
Submitted
novembre 24, 2023
Published
2024-03-04

Abstract

The purpose of this contribution is to analyze the risk management model of a particularly complex healthcare company in terms of territorial scope and structural organization, the Azienda USL Toscana Sud Est. Three main strengths of this model seem to be: 1. the corporate strategy aimed at strengthening the risk management system and how this strategy is translated into operational mechanisms (integration of specific risk management actions into the budgeting system); 2. the uniqueness of the chosen organizational structure (the creation of three departmental areas dedicated to risk management); 3. the significant investment in developing a corporate culture oriented towards risk management (promotion of proactive risk management approaches centered around a no-blame culture). In the diversified Italian landscape regarding healthcare companies’ risk management models, the analyzed case represents an interesting perspective to consider as a risk governance model.

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