Salta al menu principale di navigazione Salta al contenuto principale Salta al piè di pagina del sito

Saggi

N. 125 (2023)

Digital Health, Telemedicine, and Patient-centeredness: New Trends for Italian Healthcare after COVID-19

DOI
https://doi.org/10.3280/mesa2023-125oa16840
Inviata
November 22, 2023
Pubblicato
2024-03-04

Abstract

The Covid-19 pandemic is generating disruptive changes in the healthcare sector, drastically transforming the functioning of its organizational arrangements. In the light of recent developments and the adoption of new digital technologies in the healthcare system, we aim at exploring new trends adopted within the Italian healthcare setting in response to the pandemic crisis. Specifically, through the methodology of Web Content Analysis, it is possible to identify the most relevant emerging healthcare responses to the Covid-19 pandemic, that is digital health, telemedicine, and patient-centeredness, that suggest a roadmap to follow within the healthcare system. Implications for theory and practice are discussed. 

Riferimenti bibliografici

  1. Adinolfi P., & Borgonovi E. (2018). The myths of health care. Switzerland: Springer International Publishing AG.
  2. Al-Emran M., & Ehrenfeld J. M. (2021). Breaking out of the box: Wearable technology applications for detecting the spread of COVID-19. Journal of Medical Systems, 45(2): 1-2. DOI: 10.1007/s10916-020-01697-1.
  3. Almel S., Kesavan S., & Muralidhar B. S. (2022). NextGen Smart Healthcare Systems: Solution for Mitigating Crisis. In: Future Role of Sustainable Innovative Technologies in Crisis Management (pp. 214-239). IGI Global.
  4. Armocida B., Formenti B., Ussai S., Palestra F., & Missoni E. (2020). The Italian health system and the COVID-19 challenge. The Lancet Public Health, 5(5), e253. DOI: 10.1016/S2468-2667(20)30074-8.
  5. Ashraf B. N., & Goodell J. W. (2022). COVID-19 social distancing measures and economic growth: Distinguishing short-and long-term effects. Finance Research Letters, 47, 102639. DOI: 10.1016/j.frl.2021.102639.
  6. Avanzo M., Porzio M., Lorenzon L., Milan L., Sghedoni R., Russo G., ... & Mettivier G. (2021). Artificial intelligence applications in medical imaging: A review of the medical physics research in Italy Physica Medica, 83: 221-241. DOI: 10.1016/j.ejmp.2021.04.010.
  7. BasheeruddinAsdaq S. M., Naveen N. R., Gunturu L. N., Pamayyagari K., Abdullah I., Sreeharsha N., & Alanazi A. A. (2021). Wireless Networking-Driven Healthcare Approaches in Combating COVID-19. BioMed Research International, 2021. DOI: 10.1155/2021/9195965.
  8. Bohnett E., Vacca R., Hu Y., Hulse D., & Varda D. (2022). Resilience and fragmentation in healthcare coalitions: The link between resource contributions and centrality in health-related interorganizational networks. Social Networks, 71: 87-95. DOI: 10.1016/j.socnet.2022.07.004.
  9. Borio C. (2020). The Covid-19 economic crisis: Dangerously unique. Business Economics, 55(4): 181-190. DOI: 10.1057/s11369-020-00184-2.
  10. Bosa I., Castelli A., Castelli M., Ciani O., Compagni A., Galizzi M. M., & Vainieri M. (2022). Response to COVID-19: was Italy (un) prepared?. Health Economics, Policy and Law, 17(1): 1-13. DOI: 10.1017/S1744133121000141.
  11. Brodie R. J., Ranjan K. R., Verreynne M. L., Jiang Y., & Previte J. (2021). Coronavirus crisis and health care. Journal of Service Theory and Practice, 31(2): 225-246. DOI: 10.1108/JSTP-07-2020-0178.
  12. Budd J., Miller B. S., Manning E. M., Lampos V., Zhuang M., Edelstein M., & McKendry R. A. (2020). Digital technologies in the public-health response to COVID-19. Nature medicine, 26(8): 1183-1192. DOI: 10.1038/s41591-020-1011-4.
  13. Butcher C. J., & Hussain W. (2022). Digital healthcare: the future. Future Healthcare Journal, 9(2): 113-117. DOI: 10.7861/fhj.2022-0046.
  14. Cannavale C., Tammaro A. E., Leone D., & Schiavone F. (2022). Innovation adoption in inter-organizational healthcare networks – the role of artificial intelligence. European Journal of Innovation Management, 25(6): 758-774. DOI: 10.1108/EJIM-08-2021-0378.
  15. Capano G., & Lippi A. (2021). Decentralization, policy capacities, and varieties of first health response to the COVID-19 outbreak: Evidence from three regions in Italy. Journal of European Public Policy, 28(8): 1197-1218. DOI: 10.1080/13501763.2021.1942156.
  16. Chandra M., Kumar K., Thakur P., Chattopadhyaya S., Alam F., & Kumar S. (2022). Digital technologies, healthcare and COVID-19: Insights from developing and emerging nations. Health and Technology, 12(2): 547-568. DOI: 10.1007/s12553-022-00650-1.
  17. Ciotti M., Ciccozzi M., Terrinoni A., Jiang W. C., Wang C. B., & Bernardini S. (2020). The COVID-19 pandemic. Critical reviews in clinical laboratory sciences, 57(6): 365-388. DOI: 10.1080/10408363.2020.1783198.
  18. De Wever B., Van Keer H., Schellens T., & Valcke M. (2007). Applying multilevel modelling to content analysis data: Methodological issues in the study of role assignment in asynchronous discussion groups. Learning and Instruction, 17(4): 436-447. DOI: 10.1016/j.learninstruc.2007.04.001.
  19. El-Sherif D. M., Abouzid M., Elzarif M. T., Ahmed A. A., Albakri A., & Alshehri M. M. (2022). Telehealth and Artificial Intelligence insights into healthcare during the COVID-19 pandemic. Healthcare, 10(2): 385. MDPI. DOI: 10.3390/healthcare10020385.
  20. Ferrigno G., & Cucino V. (2021). Innovating and transforming during COVID‐19: insights from Italian firms. R&D Management, 51(4): 325-338. DOI: 10.1111/radm.12469.
  21. Granstrand O., & Holgersson M. (2020). Innovation ecosystems: A conceptual review and a new definition. Technovation, 90, 102098. DOI: 10.1016/j.technovation.2019.102098.
  22. Grizzle D., Goodin A., & Robinson S. E. (2020). Connecting with New Partners in COVID‐19 Response. Public Administration Review, 80(4): 629-633. DOI: 10.1111/puar.13247.
  23. Gualandi R., Masella C., Piredda M., Ercoli M., & Tartaglini D. (2021). What does the patient have to say? Valuing the patient experience to improve the patient journey. BMC health services research, 21(1): 1-12. DOI: 10.1186/s12913-021-06341-3.
  24. Hai T. N., Van Q. N., & Thi Tuyet M. N. (2021). Digital transformation: Opportunities and challenges for leaders in the emerging countries in response to COVID-19 pandemic. Emerging Science Journal, 5: 21-36. DOI: 10.28991/esj-2021-SPER-03.
  25. Haleem A., Javaid M., Singh R. P., & Suman R. (2021). Telemedicine for healthcare: Capabilities, features, barriers, and applications. Sensors International, 2. DOI: 10.1016/j.sintl.2021.100117.
  26. Hensen B., Mackworth-Young C. R. S., Simwinga M., Abdelmagid N., Banda J., Mavodza C. & Weiss H. A. (2021). Remote data collection for public health research in a COVID-19 era: ethical implications, challenges and opportunities. Health Policy and Planning, 36(3): 360-368. DOI: 10.1093/heapol/czaa158.
  27. Ho W. R., Maghazei O., & Netland T. H. (2022). Understanding manufacturing repurposing: a multiple-case study of ad hoc healthcare product production during COVID-19. Operations Management Research, 1-13. DOI: 10.1007/s12063-022-00297-1.
  28. Iyengar K., Mabrouk A., Jain V. K., Venkatesan A., & Vaishya R. (2020). Learning opportunities from COVID-19 and future effects on health care system. Diabetes & Metabolic Syndrome. Clinical Research & Reviews, 14(5): 943-946. DOI: 10.1016/j.dsx.2020.06.036.
  29. Jahan M., Hu Y., Yeboah K., & Stahley J. (2021). Modifying “Manufacturing Processes” Laboratory for Online/Hybrid Learning Due to COVID-19. In ASME International Mechanical Engineering Congress and Exposition, Vol. 85659, V009T09A052. DOI: 10.1115/IMECE2021-70797.
  30. Jose R., Narendran M., Bindu A., Beevi N., Manju L., & Benny P. V. (2021). Public perception and preparedness for the pandemic COVID 19: a health belief model approach. Clinical epidemiology and global health, 9: 41-46. DOI: 10.1016/j.cegh.2020.06.009.
  31. Kapucu N., & Ustun Y. (2018). Collaborative crisis management and leadership in the public sector. International Journal of Public Administration, 41(7): 548-561. DOI: 10.1080/01900692.2017.1280819.
  32. Kerlinger F. N. (1986). Foundations of behavioural research. New York: Holt, Rinehart and Winston.
  33. Key T., Kulkarni A., Kandhari V., Jawad Z., Hughes A., & Mohanty K. (2021). The patient experience of inpatient care during the COVID-19 pandemic: exploring patient perceptions, communication, and quality of care at a university teaching hospital in the United Kingdom. Journal of patient experience, 8, 2374373521997742. DOI: 10.1177/2374373521997742.
  34. Kim E. J., Nam I. C., & Koo Y. R. (2022). Reframing Patient Experience Approaches and Methods to Achieve Patient-Centeredness in Healthcare: Scoping Review. International Journal of Environmental Research and Public Health, 19(15), 9163. DOI: 10.3390/ijerph19159163.
  35. Kim I., & Kuljis J. (2010). Applying content analysis to web-based content. Journal of Computing and Information Technology, 18(4): 369-375. DOI: 10.2498/cit.1001924.
  36. Kumari M. C., & Sagar B. (2020). Global pandemic and rapid new product development of medical products. Digital Government: Research and Practice, 2(2): 1-38. DOI: 10.1145/3428492.
  37. Lee S. M., & Lee D. (2021). Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era. Technological Forecasting and Social Change, 167, 120712. DOI: 10.1016/j.techfore.2021.120712.
  38. Liu J., Shahab Y., & Hoque H. (2022). Government response measures and public trust during the COVID‐19 pandemic: Evidence from around the world. British Journal of Management, 33(2): 571-602. DOI: 10.1111/1467-8551.12577.
  39. Liu W., Beltagui A., & Ye S. (2021). Accelerated innovation through repurposing: exaptation of design and manufacturing in response to
  40. COVID‐19. R&D Management, 51(4): 410-426. DOI: 10.1177/2F00081256211056651.
  41. Liu Z., Shi Y., & Yang B. (2022). Open innovation in times of crisis: An overview of the healthcare sector in response to the COVID-19 Pandemic. Journal of Open Innovation: Technology, Market, and Complexity, 8(1): 21-36. DOI: 10.3390/joitmc8010021.
  42. Locke K.D. (2001). Grounded theory in management research. London, UK: Sage.
  43. López-Gómez C., Corsini L., Leal-Ayala D., & Fokeer S. (2020). COVID-19 critical supplies: The manufacturing repurposing challenge. United Nations Industrial Development Organization.
  44. Lynch S. E., & Mors M. L. (2019). Strategy implementation and organizational change: How formal reorganization affects professional networks. Long Range Planning, 52(2): 255-270. DOI: 10.1016/j.lrp.2018.02.003.
  45. Magnavita N., Sacco A., & Chirico F. (2020). Early COVID-19 pandemic response in Italy: pros and cons. Zdrowie Publiczne i Zarządzanie, (1): 32-35. DOI: 10.4467/20842627OZ.20.002.12656.
  46. Mann D. M., & Lawrence K. (2022). Reimagining connected care in the era of digital medicine. JMIR mHealth and uHealth, 10(4), e34483. DOI: 10.2196/34483.
  47. Martinez M. A. (2021). Lack of effectiveness of repurposed drugs for COVID-19 treatment. Frontiers in Immunology, 12, 635371. DOI: 10.3389/fimmu.2021.635371.
  48. Mathews S. C., McShea M. J., Hanley C. L., Ravitz A., Labrique A. B., & Cohen A. B. (2019). Digital health: a path to validation. NPJ digital medicine, 2(1): 1-9. DOI: 10.1038/s41746-019-0111-3.
  49. Mauro M., & Giancotti M. (2021). Italian responses to the COVID-19 emergency: Overthrowing 30 years of health reforms?. Health policy, 125(4): 548-552. DOI: 10.1016/j.healthpol.2020.12.015.
  50. Mintzberg H. (2018). Managing the myths of health care. In The Myths of Health Care. Springer.
  51. Muzzi A., & Panà A. (2022). The “redisorganisation” of the Italian Healthcare Service. Igiene e Sanità Pubblica, 78(1): 4-6.
  52. Nittari G., Savva D., Tomassoni D., Tayebati S. K., & Amenta F. (2022). Telemedicine in the COVID-19 Era: A Narrative Review Based on Current Evidence. International Journal of Environmental Research and Public Health, 19(9), 5101. DOI: 10.3390/ijerph19095101.
  53. Panda A., & Mohapatra S. (2021). Online healthcare practices and associated stakeholders: review of literature for future research agenda. Vikalpa, 46(2): 71-85. DOI: 10.1177/2F02560909211025361.
  54. Pandey J., Gupta M., Behl A., Pereira V., Budhwar P., Varma A., ... & Kukreja P. (2021). Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding. Journal of Business Research, 135: 787-799. DOI: 10.1016/j.jbusres.2021.07.001.
  55. Parker F., Sawczuk H., Ganjkhanloo F., Ahmadi F., & Ghobadi K. (2020). Optimal resource and demand redistribution for healthcare systems under stress from COVID-19. arXiv preprint arXiv, 2011.03528. DOI: 10.48550/arXiv.2011.03528.
  56. Raimo N., De Turi I., Albergo F., & Vitolla F. (2023). The drivers of the digital transformation in the healthcare industry: An empirical analysis in Italian hospitals. Technovation, 121, 102558. DOI: 10.1016/j.technovation.2022.102558.
  57. Rose G. L., Bonnell L. N., O’Rourke‐Lavoie J. B., van Eeghen C., Reynolds P., Pomeroy D., & Littenberg B. (2022). Development and validation of the patient centeredness index for primary care. Journal of Clinical Nursing. DOI: 10.1111/jocn.16177.
  58. Saglietto A., D’Ascenzo F., Zoccai G. B., & De Ferrari G. M. (2020). COVID-19 in Europe: the Italian lesson. The Lancet, 395(10230): 1110-1111. DOI: 10.1016/S0140-6736(20)30690-5.
  59. Scholl I., Zill J. M., Härter M., & Dirmaier J. (2014). An integrative model of patient-centeredness – a systematic review and concept analysis. PloS one, 9(9), e107828. DOI: 10.1371/journal.pone.0107828.
  60. Sriramalakshmi P., Vondivillu S. T., & Govind A. S. K. (2022). Role of IoT, AI, and Big Data Analytics in Healthcare Industry. In Transformation in Healthcare with Emerging Technologies, 19-43. Chapman and Hall/CRC. DOI: 10.1201/9781003201960-2.
  61. Tanwar R., Balamurugan S., Saini R. K., Bharti V., & Chithaluru P. (2022). Advanced Healthcare Systems: Empowering Physicians with IoT-Enabled Technologies. John Wiley & Sons.
  62. Taylor A., Caffery L. J., Gesesew H. A., King A., Bassal A. R., Ford K., ... & Ward P. R. (2021). How Australian health care services adapted to
  63. telehealth during the COVID-19 pandemic: a survey of telehealth professionals. Frontiers in public health, 9, 648009. DOI: 10.3389/fpubh.2021.648009.
  64. van Der Schaar M., Alaa A. M., Floto A., Gimson A., Scholtes S., Wood A., ... & Ercole A. (2021). How artificial intelligence and machine learning can help healthcare systems respond to COVID-19. Machine Learning, 110(1): 1-14. DOI: 10.1007/s10994-020-05928-x.
  65. Velotti L., & Murphy P. (2020). Service and value co-production and co-creation in emergency services and emergency management. International Journal of Emergency Services, 9(1): 1-7. DOI: 10.1108/IJES-05-2020-069.
  66. Vicentini G., & Galanti M. T. (2021). Italy, the sick man of Europe: Policy response, experts and public opinion in the first phase of Covid-19. South European Society and Politics, 1-27. DOI: 10.1080/13608746.2021.1940582.
  67. Wang C. X., Vogel C. M., & Wahab S. A. (2022). Healthcare Design Practice for Humanizing the Patient Journey. Service Design Practices for Healthcare Innovation (pp. 253-267). Cham.: Springer.
  68. Wijesooriya N. R., Mishra V., Brand P. L., & Rubin B. K. (2020). COVID-19 and telehealth, education, and research adaptations. Paediatric Respiratory Reviews, 35: 38-42. DOI: 10.1016/j.prrv.2020.06.009.
  69. Wimmer R. D., & Dominick J. R. (2013). Mass media research. Cengage learning.
  70. Xie X., Wu Y., Palacios-Marqués D., & Ribeiro-Navarrete S. (2022). Business networks and organizational resilience capacity in the digital age during COVID-19: A perspective utilizing organizational information processing theory. Technological Forecasting and Social Change, 177, 121548. DOI: 10.1016/j.techfore.2022.121548.

Metriche

Caricamento metriche ...