PALVARINI, Agnese. The “Snail Model”: Mapping the patient journey through an experiential standpoint. Mecosan - Management ed Economia Sanitaria - Open Access, [S. l.], n. 129, 2025. DOI: 10.3280/mesa2024-129oa18725. Disponível em: https://journals.francoangeli.it/index.php/mesaoa/article/view/18725. Acesso em: 22 feb. 2025.